At Astrix Visual, we turn ideas into AIGC, Showcase video, and Storyline videos designed to capture attention and create meaningful connections with audiences.
We are committed to delivering creative work that meets the agreed project requirements. To provide our clients with confidence and transparency, we offer refunds under the following conditions.
1. Refund Due to Late Delivery
If Astrix Visual fails to deliver the project by the agreed deadline, the client may request a 50% refund of the project fee.
The deadline will be based on the delivery date agreed upon at the beginning of the project.
However, the delivery deadline may be extended when delays are caused by circumstances outside our reasonable control, including:
Delays in receiving required information, materials, feedback, or approvals from the client.
Changes or additional requests made by the client during production.
Delays caused by third-party services, platforms, or technical issues outside our control.
Events or other circumstances beyond our reasonable control.
In such cases, the revised delivery date will be communicated to the client.
2. 100% Refund if the Client Does Not Approve the Video
Before delivering the final video, Astrix Visual will provide the client with a watermarked preview version for review and approval.
The watermarked preview allows the client to evaluate the completed video, including:
Overall visual direction
Storyline and creative concept
Editing and pacing
AIGC elements
Voiceover and audio
Text, graphics, and other agreed creative elements
If You Do Not Like the Watermarked Preview
If the client does not approve the watermarked preview because the completed video does not meet their expectations, the client may request a 100% refund of the project fee.
The refund request must be made before the client approves the watermarked preview and before Astrix Visual delivers the final unwatermarked video.
If the client decides that the watermarked preview does not meet their expectations, they may request the refund without proceeding to the final unwatermarked delivery.
3. Approval of the Watermarked Preview
The watermarked preview serves as the client’s final review stage before delivery of the finished video.
By approving the watermarked preview, the client confirms that:
They have reviewed the completed creative work.
The video meets the agreed creative direction and project requirements.
They are satisfied with the video and authorize Astrix Visual to provide the final unwatermarked version.
Once the watermarked preview has been approved and the final unwatermarked video has been delivered, the project will be considered completed and approved.
The 100% refund option under Section 2 will no longer apply after approval and final delivery.
4. Refund Request Process
To request a refund, the client must contact Astrix Visual through our official email at
info@astrixvisual.comThe client should include the relevant project details and clearly state the reason for the refund request.
Astrix Visual will review the request based on the agreed project scope, delivery timeline, approval status, and the conditions stated in this Refund Policy.
If a refund is approved, the applicable amount will be returned to the original payment method, subject to the processing time of the relevant payment provider.
5. Changes to the Project
Refund eligibility may be affected if the project timeline or scope changes due to requests made by the client.
This may include:
Significant changes to the original concept or brief.
Additional scenes, scripts, or deliverables requested after production has started.
Delays in providing required materials or feedback.
Repeated changes to previously approved creative direction.
Changes that require additional production time.
Any significant changes may result in an adjusted delivery deadline and/or additional fees, which will be communicated to the client before the additional work proceeds.
6. Scope of the Refund Policy
This Refund Policy applies specifically to the refund conditions stated above.
Requests for refunds based solely on a change of mind, a change in business direction, or personal preferences after the watermarked preview has been approved may not qualify for a refund.
Any work requested outside the original agreed project scope may be subject to additional fees and a revised delivery timeline.
7. Our Commitment
At Astrix Visual, we believe the creative process should be transparent and client friendly.
Our watermarked preview system gives every client an opportunity to review the completed video before receiving the final unwatermarked version.
We want our clients to feel confident about the work they receive and have a clear opportunity to decide whether the completed video meets the agreed expectations.
