At Astrix Visual (“Astrix Visual,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase our video packages, request AI VFX video services, submit project materials, or otherwise interact with us.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Astrix Visual, we may collect the following information:
Full name
Email address
Phone number
Company or business name
Billing and payment related information
Project requirements and creative briefs
Video specifications and preferences
Logos, images, photographs, videos, scripts, documents, and other project materials
Brand guidelines and other creative assets
Information submitted through contact forms, checkout forms, emails, consultations, or support requests
When you visit our website, we may automatically collect certain technical and usage information, including:
IP address
Browser type and version
Device type and information
Operating system
Pages visited
Referring website or source
Date and time of visits
Website interactions and usage information
Cookies and similar technologies
2. How We Use Your Information
We may use the information we collect to:
Respond to inquiries and service requests
Prepare quotations and project proposals
Provide AI video and video production services
Process purchases of video packages through our website
Process payments, invoices, and orders
Deliver purchased products and services
Communicate with you about your order or project
Request or provide information required to complete a project
Provide customer support
Improve our website, products, services, and customer experience
Analyze website traffic and usage
Detect, prevent, and address fraud, abuse, or unauthorized activity
Maintain business and transaction records
Comply with applicable laws and legal obligations
Send promotional, marketing, or service-related communications where permitted by applicable law
3. AI Videos and Client Project Materials
Astrix Visual provides AI-assisted video production services. In connection with these services, you may provide us with creative materials such as:
These materials are used to provide the services requested by the client, including creating, editing, enhancing, or producing video content.
We will handle client provided materials with reasonable care and use them primarily for the purpose of fulfilling the relevant project or service.
You remain responsible for ensuring that you have the necessary rights, permissions, licenses, and consents to provide any materials, images, footage, trademarks, music, likenesses, or other content submitted to Astrix Visual.
4. AI and Third-Party Technology
Some of our video production processes may use artificial intelligence tools, software, cloud platforms, APIs, rendering services, storage providers, or other third-party technologies.
Where necessary to provide our services, certain project information or uploaded materials may be processed through these third-party services.
We take reasonable steps to use reputable service providers and only provide information reasonably necessary for the relevant service or production process. However, third-party services operate under their own terms, privacy policies, and security practices.
5. Purchasing Video Packages
When you purchase a video package, we may collect information necessary to:
Process and confirm your order
Process payment
Provide the purchased video product or service
Contact you regarding your purchase
Handle revisions, support, or delivery where applicable
Maintain transaction and accounting records
The specific terms, deliverables, revisions, usage rights, licensing, and delivery conditions for a purchased package may also be described on the relevant product or checkout page.
6. Payment Information
Payments made through our website may be processed by third-party payment processors.
Astrix Visual does not intentionally store complete credit card numbers, security codes, or other sensitive payment credentials on our own servers.
Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and security practices.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
Operate and secure the website
Remember user preferences
Improve website functionality
Understand how visitors use our website
Analyze website traffic
Measure advertising and marketing performance
Improve our services and user experience
You may be able to disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.
8. How We Share Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties when reasonably necessary to operate our business or provide our services, including:
Payment processors
Website hosting providers
Cloud storage and file-transfer providers
AI, video production, rendering, or software platforms
Email and communication providers
Analytics and website performance providers
Customer support or business management platforms
Professional advisers, where necessary
Government authorities or other parties where required by law
Third-party service providers are expected to use information only for the purposes for which it is provided or as otherwise permitted by applicable law.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information and client materials against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of electronic transmission, cloud storage, or internet-based communication is completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
10. Data Retention
We retain personal information and project materials only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide and maintain our services
Complete projects and fulfill orders
Maintain business and financial records
Provide customer support
Resolve disputes
Enforce agreements
Meet legal, accounting, tax, and regulatory requirements
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal or business requirements.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, software, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the applicable privacy policies and terms of any third-party service you choose to use.
12. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
To exercise an applicable privacy right, please contact us using the contact details provided below.
We may need to verify your identity before processing certain requests.
13. Children’s Privacy
Our website and services are intended primarily for businesses, organizations, and adults.
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
15. Contact Us
If you have questions about this Privacy Policy, our data practices, or your personal information, please contact us at
info@astrixvisual.comYou may also contact us through the
Contact Us page on our website.
