At Astrix Visual (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request services, or otherwise interact with our business.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Full name
Email address
Phone number
Company or business name
Project details and requirements
Billing and payment information
Files, images, logos, brand assets, and other materials submitted by you
Any information provided through contact forms, emails, consultations, or support requests
We may also automatically collect certain technical information when you visit our website, including:
IP address
Browser type and version
Device information
Operating system
Pages visited
Referral source
Date and time of visits
Website usage and interaction data
2. How We Use Your Information
We may use your information to:
Respond to inquiries and requests
Provide quotations and project proposals
Deliver our services
Process payments and invoices
Communicate regarding ongoing projects
Improve our website and services
Provide customer support
Prevent fraud and unauthorized activity
Comply with legal obligations
Send updates, announcements, or marketing communications where permitted by law
3. Client Project Materials
Clients may provide logos, images, videos, scripts, product photos, branding assets, documents, and other materials required for project execution.
These materials are used solely for the purpose of delivering the requested services and are handled with reasonable care and confidentiality.
The client remains responsible for ensuring they have the necessary rights, permissions, and licenses to provide any materials submitted to Astrix Visual.
4. Payment Information
Payments may be processed through third-party payment providers.
Astrix Visual does not store complete credit card information or sensitive payment credentials on its servers.
Payment processing is handled according to the privacy and security practices of the respective payment provider.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic
Measure marketing performance
Enhance user experience
Users may disable cookies through their browser settings; however, certain website features may not function properly as a result.
6. Sharing of Information
We do not sell, rent, or trade personal information to third parties.
We may share information with trusted third-party service providers when necessary to:
Process payments
Host our website
Deliver services
Manage communications
Perform analytics
Comply with legal requirements
These providers are granted access only to the information necessary to perform their services.
7. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Maintain business records
Resolve disputes
Enforce agreements
Comply with legal and regulatory obligations
Information that is no longer required may be securely deleted or anonymized.
9. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.
10. Your Rights
Depending on your location and applicable laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Object to certain processing activities
Withdraw consent where applicable
Requests may be submitted using the contact information provided below.
11. Children’s Privacy
Our services are intended for businesses, organizations, and individuals over the age of 18.
We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website and services after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or our data handling practices, please contact us:
Astrix Visual
You may also contact us through the Contact UsContact Us page available on our website. 